Question 1

Why does my water stain everything?

Accepted Answer

Red or orange stains: Iron in the water, even in small concentrations can create a nuisance in the laundry and house fixtures. The most practical way to remove it is through oxidation or ion exchange.

Green stains: The greenish-blue stain typically comes from corrosive acid water, etching the existing copper pipes. There are mainly two methods to correct this problem: passing water through a bed of crushed marble (calcite) or injecting soda ash.

Question 2

Why does my water smell like rotten eggs?

Accepted Answer

Hydrogen sulfide imparts a characteristic rotten egg odor and taste to the water. This is usually the result of the decomposition of decaying underground organic deposits. Treatment can be achieved by chlorine injection or by filtering the water through a bed of manganese greensand media.

Question 3

Do I have hard water?

Accepted Answer

The first indication of hard water is usually noticing the white deposits on glassware, sinks, and spigots. These deposits rob energy from water heaters, thus increasing the cost of operation. The most popular method of treatment is a water softener (ion exchange).

Question 4

Should I be concerned about coliform bacteria?

Accepted Answer

If found in your drinking water supply, coliform bacteria can lead to potentially serious health problems. An ultraviolet light purifier or chlorination is the way to treat this condition.

Question 5

How much sodium will my softener add to my water?

Accepted Answer

This will depend on the number of minerals removed from your water. A sodium ion will bump the unwanted minerals and add sodium to your diet. An option for no sodium replacement would be K-Life. This adds potassium, a healthy alternative to salt.

Question 6

What are some causes of low water pressure?

Accepted Answer

There are several reasons you may be having low water pressure. A plugged water filter, defective pressure switch, improperly set pressure switch, defective tank, or defective pump. A process of elimination may be your best solution to find your problem or call CWS for a service visit.

Question 7

Will chlorinating my well solve my bacteria problem?

Accepted Answer

Yes: If the bacteria was introduced when the well was serviced.

No: If bacteria is a source problem, continuous chlorination or ultraviolet light purification will be needed to resolve this problem.

Question 8

Why is air coming from faucets occasionally?

Accepted Answer

You may have a faulty bladder in your pressure tank, your well is low on water and the pump is breaking the suction, or you may have a defective check valve in your well or well pump.

The actual equipment recommended is based on overall water test results. Please contact us to know which equipment may be right for your water problem.

Question 9

Can I make a credit card payment over the phone?

Accepted Answer

Yes, we can accept credit card payments over the phone.

Question 10

Where do I make a payment for my water utility bill?

Accepted Answer

In June 2017, we launched the www.CommonwealthUtilitiesInc.com website for payment and other information on your water utility service.

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CWS FAQs

Frequently Asked Questions

Reading through our most frequently asked questions may help address your concerns. Regardless, you can always call us to learn more about how we can help you.

Why does my water stain everything?

Why does my water smell like rotten eggs?

Do I have hard water?

Should I be concerned about coliform bacteria?

How much sodium will my softener add to my water?

What are some causes of low water pressure?

Will chlorinating my well solve my bacteria problem?

Why is air coming from faucets occasionally?

Can I make a credit card payment over the phone?

Where do I make a payment for my water utility bill?

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